Last Updated: May 16, 2025

At MaiBarka, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how MaiBarka (“we,” “us,” or “our”), a water delivery service operating in Dubai, Ajman, and Sharjah, collects, uses, shares, and safeguards your data when you visit maibarka.com, contact us via WhatsApp (+971547014005), or use our services. We comply with the UAE Federal Decree-Law No. 45/2021 on Personal Data Protection and other applicable laws.

1. Information We Collect

We collect personal information to provide and improve our water delivery services. The types of data we collect include:

  • Personal Details: Name, phone number, email address, and delivery address when you place an order, submit inquiries via our website, or contact us through WhatsApp (+971547014005).
  • Order Information: Details of your water delivery orders, such as the number of 5-gallon water bottles, delivery frequency, and preferences (e.g., bulk orders like “Buy 50, Get Heavy Discount”).
  • Website Usage Data: IP address, browser type, device information, pages visited, and time spent on maibarka.com, collected via cookies and analytics tools (e.g., Google Analytics).
  • Communication Data: Messages or call details when you interact with us via WhatsApp, email, or phone for customer support or inquiries.

We only collect data necessary for delivering our services, ensuring compliance with UAE data protection laws.

2. How We Use Your Information

We use your personal information to:

  • Process Orders: Fulfill water delivery requests, including scheduling deliveries to Dubai, Ajman, and Sharjah, and managing bulk orders.
  • Communicate: Respond to inquiries, confirm orders, and send updates via WhatsApp, email, or phone (+971547014005).
  • Improve Services: Analyze website usage and customer feedback to enhance our offerings, such as optimizing delivery routes or tailoring promotions.
  • Marketing: With your consent, send promotional offers (e.g., “Buy 10, Get 1 Free”) via WhatsApp or email. You can opt out at any time.
  • Legal Compliance: Meet obligations under UAE laws, such as tax reporting or consumer protection requirements.

We ensure data usage aligns with your expectations and legal standards.

3. How We Share Your Information

We do not sell or rent your personal data. We may share your information with:

  • Service Providers: Trusted third parties, such as delivery partners or cloud hosting services, to fulfill orders or maintain maibarka.com. These providers are contractually bound to protect your data.
  • Legal Authorities: If required by UAE law or to protect our rights, we may disclose data to government bodies or courts.
  • Business Transfers: In the event of a merger or acquisition, your data may be transferred to the new entity, with notice provided.

All data sharing complies with UAE Federal Decree-Law No. 45/2021.

4. Cookies and Tracking Technologies

Maibarka.com uses cookies to enhance your experience. Cookies are small files stored on your device that help us:

  • Understand how you navigate our website.
  • Remember your preferences (e.g., delivery location).
  • Analyze site performance via tools like Google Analytics.

You can manage cookie preferences through your browser settings. Disabling cookies may limit website functionality.

5. Data Security

We take robust measures to protect your data, including:

  • Encryption of sensitive information (e.g., during form submissions).
  • Secure storage on UAE-based servers compliant with data protection standards.
  • Regular security audits to prevent unauthorized access.

In the unlikely event of a data breach, we will notify you and relevant authorities within 72 hours, as required by UAE law.

6. Your Rights

Under UAE Federal Decree-Law No. 45/2021, you have the following rights regarding your personal data:

  • Access: Request a copy of the data we hold about you.
  • Correction: Update inaccurate or incomplete information.
  • Deletion: Request deletion of your data, subject to legal obligations.
  • Restriction: Limit how we process your data in certain cases.
  • Objection: Opt out of marketing communications or specific data uses.
  • Data Portability: Receive your data in a structured format for transfer.

To exercise these rights, contact us at +971547014005 or email [insert email, e.g., privacy@maibarka.com]. We will respond within 30 days, as required by law.

7. Data Retention

We retain your personal data only as long as necessary to:

  • Fulfill your orders and provide customer support.
  • Comply with UAE legal requirements (e.g., tax records for 5 years).
  • Maintain website analytics for service improvement.

Once no longer needed, data is securely deleted or anonymized.

8. Third-Party Links

Maibarka.com may link to external sites (e.g., social media like Instagram). We are not responsible for their privacy practices. Please review their policies before sharing data.

9. International Data Transfers

As a UAE-based company, we primarily store data on local servers. If data is transferred internationally (e.g., to cloud providers), we ensure compliance with UAE data protection laws and use contracts to safeguard your information.

10. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children. If we discover such data, we will delete it immediately.

11. Changes to This Privacy Policy

We may update this policy to reflect legal or operational changes. The latest version will be posted on maibarka.com with the “Last Updated” date. Significant changes will be communicated via WhatsApp (+971547014005) or email.

12. Contact Us

If you have questions about this Privacy Policy or your data, please contact us:

  • Phone/WhatsApp: +971547014005
  • Email: hello@maibarka.com
  • Address: MaiBarka, Obaid Building,R-207 Hor Al Anz Dubai 231276 UAE

For Arabic support: تواصلوا معنا عبر +971547014005 (اتصل بنا). Hindi: हमें कॉल करें. Urdu: ہمیں کال کریں. Tagalog: Tumawag sa amin.

Thank you for trusting MaiBarka with your personal information. We’re committed to keeping your data safe while delivering pure, eco-friendly 5-gallon water bottles across Dubai, Ajman, and Sharjah.